A gentleman came into the Tea Room today dressed in a suit, ready to go to work. This was 12 noon. He ordered half a Tarry Chicken Sandwich and a pot of Silver Tips Earl Grey. He opened his laptop and was deep into it. He then ordered a pot of Ti Kwan Yin Oolong. Today being Chinese New Year, we were featuring Oolongs so that was fitting. After a while, having finished his Oolong, he ordered Ten Treasures – a house favorite, Green with Cherry and Passionfruit. By this time, a fair amount of time has passed. He suddenly announces to our staff – You know what, I’m not going to work today! He then proceeded to order another pot of tea – this time Coconut Vanilla. He thoroughly enjoyed it and left at 3 pm. Just magnificent!
Aiding and Abetting
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A new customer
We had a very busy day today at the Tea Room. Amidst all this, a woman comes in on her own, orders a Soup, then a Scone and Herb Revive tea. She takes a slice of Chocolate Cake home for her son. Before leaving, she took the time to fill out a Comment Card and wrote – “Why didn’t I come here sooner? Lovely first experience. Will definitely be back with friends”. So nice to hear. She took a brochure and a take-out menu so I think she is serious.
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Holiday Hours
Saturday, December 24: Open 11 am to 5 pm.
Sunday, December 25: Closed
Monday, December 26: Open 11 am to 5 pm.
December 27 through 30 – Open as usual.
Saturday, December 31: open 11 to 5 pm.
Sunday, January 1 – Closed.
Monday, January 2: Open 11 am to 5 pm.
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World’s Most Delicious Drinks
Tea ranked #5. We think it should be #2 but we’ll take the rank! Not only is CNN’s poll enlightening but great fun to read. Check it out for yourself here. How can beer rank higher than tea?!
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Happy Customers
We got a nice online order today from a customer in Connecticut – some Makaibari, some Ti Kwan Yin Oolong, an Assam, a brew basket, a few other items - just an overall good selection. Ordinarily, we would ship this via Priority Mail and it would arrive Friday or Saturday. The customer contacted us, however, and said she would be ‘very appreciative of any efforts to expedite this order delivery’. Apparently they were having a party this weekend and wanted to share the teas at the party. And if we had any literature on our company or the teas, that would be great too. So we immediately e-mailed her back and said we would ship via UPS rather than the US Postal service. This way it would be virtually guaranteed to arrive tomorrow albeit it would cost us a little extra. We thought that would be the end of that. But no, we were pleasantly surprised to learn that we made her so happy that she sent an instant message to her friend who had referred her to us and expressed her delight as follows:
Silver Tips rocks! I e-mailed them, they already e-mailed me back and are upgrading me to UPS shipping to get it tomorrow! I so need to get down there in the New Year – fabulous people!
Why, thank you! We are so touched when our service is appreciated. And isn’t this the spirit of the holiday season!
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