Category Archives: Customers

We’re paying the price for becoming too much of a home-away-from-home for some of our regular customers.  Now that we’re no longer a small 20-seat tea shop but more like a full-fledged restaurant, with close to 40 seats, we have to plan and manage our space much more efficiently.  Some of our regular customers are [...]

Little Matilda comes often to Silver Tips with her mother.  Some days, her mom told us, she is fussy about her food and nothing will please her.  On those days, she’s discovered that the one thing that Matilda will eat is Silver Tips’ soup.  Now we’ve known for a while that our soups have a following.  [...]

Just before closing time today, Valentine’s Day, a frazzled gentleman came in looking for a gift for his wife.  Although we have a rule about not selling our decorations, Christina bent all the rules and sold him a pretty heart-decorated bag that was sitting on a shelf adding color and charm.  He selected some other [...]

An envelope arrived today at the Tea Room with a hand-written note from a customer.  It said that she had visited us on Saturday, January 28th with her daughters from about 2 to 3.15 pm.  She had received great service from one of our “wonderful” servers and she regretted that she had forgotten to leave [...]

A gentleman came into the Tea Room today dressed in a suit, ready to go to work.  This was 12 noon.  He ordered half a Tarry Chicken Sandwich and a pot of Silver Tips Earl Grey.  He opened his laptop and was deep into it.  He then ordered a pot of Ti Kwan Yin Oolong.  [...]